Refund Policy
All Sales Are Final
We accept returns only for damaged products, and you have 5 days after receiving your item to request a return.
Return Eligibility
- Eligible: Items with damaged seals only.
- Not Eligible: Lost packages (contact your shipping provider to file a claim).
- Proof of Purchase: Please have your receipt or proof of purchase ready.
How to Start a Return
Contact us at info@curvesbyshakail.com to initiate a return. We’ll provide you with the return address and instructions. Note: Items sent back without prior approval will not be accepted.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
We cannot accept returns on the following:
- Perishable goods, custom or personalized products, personal care items, hazardous materials, and flammable liquids or gases.
- Sale items and gift cards.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
If your return is approved, we’ll process your refund to your original payment method within 10 business days. Please allow time for your bank or credit card company to post the refund.
If you haven’t received your refund after 15 business days, please contact us at info@curvesbyshakail.com.